POLICIES & PROCEDURES

Libertycare is registered and inspected by the Commission for Social Care Inspection who audit our services and our policies against the National Minimum Standards for Domiciliary Care.

We have a full range of policies and procedures covering every aspect of client care, employment and health & safety matters.  These have been developed in-house by Libertycare for its exclusive use and are listed below for your information:-

Acceptance of gifts and bequests
Administration of medication
Alcohol and substance misuse
Care records stored in client's homes
Client care plans
Client complaints procedure
Code of conduct for employees
Collection of home care stamps
Confidentiality and information sharing
Control of substances hazardous to health
Data protection
Dealing with abuse
Disciplinary procedure
Equal opportunities
Handling of clients' money
Harassment and bullying
Health and safety
Infection Control
Induction programme for staff
Management of infection and disease
Managing aggression and violence
Manual handling
Monitoring of care standards
Office assessment of risks policy
Out of hours emergency procedures
Personal staff safety
Reporting of accidents and near-miss incidents
Risk assessment
Security of clients' keys
Security of clients' premises
Service agreement for the provision of domiciliary care
Staff grievance policy
Staff recruitment
Standards of behaviour and appearance
Training and development
Use of protective clothing
Whistle blowing
Withdrawal of service
Working time directive